Frequently Asked Questions &/ Terms
Can you cast my air-dried flowers, silk or wood flowers?
Yes! The process and prices are the same, but we will send different shipping instructions accordingly.
Can you recreate my bouquet? My wedding has passed, and I didn’t know I could preserve my flowers or didn’t get a reservation date.
Yes, we work with local florist (extra charges apply) to source similar flowers based on the pictures you provide, and we work on preserving them for you. We can also work with flowers you air-dried yourself.
Is your deposit refundable?
No! Apologies! Your deposit is not refundable. We have committed studio space and time for your project and turned down other clients after you claimed the date. You could use that deposit on other future date depending on availability or get another piece of art.
What is an estimated price for overnight shipping of fresh flowers?
The rates vary from each state, time, day and place. We have no control over this. You could get a quote from your shipping company. We recommend UPS.
To get this quote, you could assume a box of 16x16x16”- this depends on your bouquet. The weight may be 5-8 pounds. Our shipping location is Winchester MA-01890. Make sure you ask about the different times of day they are quoting prices for as that will make a difference in your cost. The rates can be anywhere between $50-250. Please do not reserve a date if you do not want to spend this money. We send other clients back based on the time we committed for you.
How do I pack my flowers for shipping?
Once you reserve a date, we send you instructions to pack your bouquet. Please follow them.
I am local to Massachusetts or around, can I drop of my bouquet?
Yes, local drop offs are encouraged!
How much is shipping for my finished collection?
$20-$25 within US. Big items like tables will be charged more according to delivery location and shipping company fee.
Will my flowers look the same as they did at my event?
No. It’s not realistic to expect them to look the same as the event day. The flowers go through a lot of steps before they come in our hands. Event, shipping etc places some stress on the flowers because of which we always encourage people to send extras from centerpiece.
Also, some flowers tend to change color and form a little while drying process. The best examples are Reds turning Burgundy, Whites turning cream or ivory and Pinks turning purple. Lilies and orchids are not guaranteed to dry to their original color.
Succulents cannot be dried due to high moisture content. We recommend faux succulents or faux berries as an option.
Bruising- some flowers get bruised on the event day, when they are handled or shipped. This is out of our or anyone’s control and would lead to transparent spots, we wont know until they are casted in resin They still look so beautiful.
If you ordered a functional item like tray, table, clock etc , we may partially/fully press/use them as is if they fit flowers depending on our judgement. This changes the shape of flowers.If you have a preference, please let us know before you send us the flowers.
Will it be perfect like the fresh bouquet?
Each piece is lovingly handmade and takes up-to 20 hours of hands-on time across many days. Every piece is poured layer after layer with hours of curing in between. Due to the nature of the handmade process, you should expect imperfections like a few bubbles and little bits of nature. The pour lines will be visible on the sides of every block. The lines are less visible on other shapes but will be there as well. Although our best effort and attention to detail is given to every piece, if you are expecting perfection, we are not the right artists for you.
Will I be able to see the placement of flowers before it is finally in resin?
Yes! For the main piece. We provide one layout, if that doesn't work we do 2nd one. More than that will be an additional charge of $35. We want to handle flowers as less as we can to maintain their integrity. They are fragile on drying. The more we touch them, the more they get distorted. If you have a design on mind, send it to us beforehand so we work on those lines, which avoids spoiling flowers unnecessarily.
We cannot provide layouts for add ons.
We send out layouts before we cast them in resin for approval. You can send us your design preference as a fully filled, partially, some negative space, diagonal, one corner etc when you book or when we are drying your flowers. If you want a tray option, you need to choose this before we dry your flowers because we can’t make a tray with bigger flowers.
Once you approve your layout, we ask you to pay the remaining balance for us to proceed to the resin stage/framing. At this stage it needs to be urgently done so that your flowers do not rehydrate with the moisture content from the atmosphere. If you have some concerns or want to do partial payments, please reach out to us. We only accept 50% partial payments for orders over $1000. In that case, full payment must be done before we ship flowers.
Same applies to pressed flower frames. We would send the final layout and once the payment is done; we frame it.
Can I add other items from my big day in my casting?
As long as it is dry or we could dry them, we can try to incorporate it. Reach out to us before you send something to make sure, it can be done.
How long does it take to receive my collection?
12-15weeks. This is an estimate, not a guarantee. Time frame is subject to change as necessary depending on seasons, raw material back orders etc. We strive to deliver it within 8 weeks, but we rather commit 12 weeks than under deliver. It also depends on how big your order is and how many add-ons you have. Those small add-ons take a long time than you can imagine. And remember these are Handmade pieces with a secret ingredient- Love!
Can my order be rushed?
No! Sorry! It is handmade and takes time.
Is it safe to put my artwork in direct sunlight or near a heat source?
All epoxies will gain a yellow/amber tint over a long period of time but we use a product with advanced UV inhibitors and it is one of the clearest on the market that is safe for flowers. To ensure your artwork lasts for years to come, it is recommended to store your piece out of direct sunlight and away from a direct heat source like a fireplace mantle etc.